Though the adoption of broadband
technologies in Japan has been sluggish to date, market watchers would be
wise to mark August 1, 2001 on their calendars as the start of something
special in Japan's Internet market. On this date, NTT and Yahoo Japan
Corp. are scheduled to launch competing new broadband services aimed at
attracting more users at bargain prices.
The Japanese government made a sound
commitment to promote nationwide broadband proliferation in a major policy
paper that it released last month. In its "2001 Communications White
Paper" the Koizumi government boldly asserts that the widespread
introduction of broadband in Japan will spur the nation's "IT
Renaissance." Specifically, the government is promoting the
development of multiple broadband infrastructures aimed at encouraging
new market entrants, greater competition, and lower prices.
High-speed broadband Internet
technologies provide users with a richer, more interactive online
experience. Businesses too are gearing up to reap the benefits of
high-speed Internet service. A recent study by Verizon Communications
calculates that the widespread introduction of broadband to both
businesses and homes should contribute almost $500 billion annually to the
US economy. Japan can expect similar results.
Japan has lagged behind other
countries such as South Korea, Canada, and the US in bringing broadband to
homes and businesses. But just this year, Japan has begun to display all
the necessary ingredients that support rapid broadband
development-government promotion, a competitive market, rival
infrastructures and technologies, and access to an unbundled local loop
for new market entrants.
Broadband growth projections in Japan
are high. In January 2001, the IT Strategy Council's e-Japan Plan
set the ambitious goal of achieving the world's most advanced Internet
network within the next five years. A key aspect of this goal is the
provision of affordable, "always-on" high-speed access in 30
million households and ultra-high speed access in 10 million. Now, only a
half-year later, this goal seems increasingly achievable as more new
companies enter the market with rival services running on different
infrastructures. Not surprisingly as competition increases and investment
costs rise, profit margins are shrinking. Incumbent telecom operator NTT
(East and West) will weather the storm but several new entrants will
likely fold in the coming months.
Leading Market Lessons
According to the latest Organization
for Economic Cooperation and Development (OECD) numbers, South Korea and
Canada have emerged as the top two international leaders in broadband
deployment. Nine in every 100 South Korean households have high-speed
Internet access. This figure represents 6 million South Korean households,
or 41 percent of the total with Internet access. By contrast, Canada has
just over 4 in 100, and the US ranks a distant third with a mere 2.25 in
100. Japan ranks eleventh in terms of broadband connections per 100
inhabitants, with less than 1 per 100.
The 1997 Asian financial crisis hit
South Korea hard and forced economic reforms, including efforts to open
the telecommunications market. Canada also achieved high penetration rates
by adopting several basic policies that emphasized market competition and
open access to the existing telephone infrastructure. Encouragingly, Japan
is largely following suit. As Prime Minister Koizumi contemplates sweeping
economic reforms, it seems appropriate to review what worked in Korea.
The guiding principles that shaped
success in South Korea and Canada are the promotion of competition and the
development of rival broadband infrastructures that can compete with the
existing national telephone network. Digital Subscriber Lines (DSL) have
been an early and popular broadband solution that can provide high-speed
access by utilizing existing telephone lines and special conversion
hardware. However, DSL is generally viewed as a bridging technology to
more advanced and high-speed services such as cable, fiber optic Iines,
and Fixed Wireless Access (FWA). With government support and a conducive
market, South Korea and Canada experienced a boom in these alternative
broadband infrastructures.
In Japan, the government's e-Japan
plan has charted a similar approach by promoting the development of
multiple broadband technologies and related infrastructures. Specifically,
the e-Japan plan focuses on fiber optic cable, otherwise known as
Fiber to the Home (FTTH). FTTH was originally pushed by the Ministry of
Posts and Telecommunications in 1994 as part of their IT infrastructure
plans, and the current round of aggressive deployment should create an
attractive alternative to DSL or cable.
Additionally, as is occurring in most
developed markets, fast-tracking efforts to "unbundle the local
loop" is critical to ensuring competition and expansion in the
broadband market. Canada led in unbundling its market and has been among
the first to reap the benefits. In Japan, a Ministerial Ordinance on
unbundling came into force in September 2000.
The US, ranked third in broadband
household penetration by the OECD, has experienced a comparatively slow
growth rate, especially in the rural areas. More than 50 separate Internet
related proposals have been introduced this year in the US Congress. One
standout in this welter of legislation is the Tauzin-Dingell bill, which
attempts to promote increased broadband deployment by allowing the former
Bells, who still control 92 percent of the local market in most states, to
enter the market for high-speed access across regional boundaries.
The Tauzin-Dingell bill contradicts
conventional thinking on promoting broadband development and open access.
While it would require dominant local carriers to deploy high-speed
Internet service in hard -to-reach and rural areas, it would also
effectively "rebundle" the local loop by allowing the dominant
telecom operators to offer long-distance data services without opening
local networks to competitors. As a result, the Tauzin-Dingell bill could
in time undermine local telephone competition, which will undercut
market and price competition.
Japan would be wise to avoid a
similar trap. The Tauzin-Dingell bill is a trade-off between leveraging
the resources of dominant market entities to provide broadband services
and opening the market to increased competition. Should high-speed access
competitors stumble-as some already have-officials and Diet members will
have to resist the temptation to turn automatically to NTT to meet the
goal of extending high-speed connections to 30 million households by 2005.
Market Competition
NTT and Yahoo Japan are fighting for
the same market but are offering divergent broadband technologies and
infrastructures. This competition bodes well for the future of Japan's
broadband market. NTT is offering high-speed Internet access via their
fiber-optic network. Yahoo Japan, backed by majority owner Softbank, is
offering an Asymmetric Digital Subscriber Line (ADSL) service.
NTT's fiber optic network can deliver connection rates approaching 100
mbps, which is lightyears faster than conventional ISDN or analog dialup
modems which do not exceed 64kbps connection rates. NTT is providing this
service for between 11,000 to 6,000 yen per month depending on the service
speed. Yahoo Japan's ADSL service is slower at 8Mbps, but at a cost of
2,280yen per month, will be an attractive option.
Yahoo Japan aims to acquire one
million ADSL subscribers by December and there is a high likelihood they
will succeed. Because DSL broadband solutions run on standard copper
telephone lines, Yahoo Japan can, in theory, target the entire nation with
their service. In contrast NTT's fiber optic network is still centralized
in Tokyo and Osaka, and remains several years away from becoming a
nationwide network. However, NTT is currently the largest provider of DSL
service in Japan, with 62 percent of all DSL users, and is offering
competitive rates. NTT DSL service provides 1.5 mbps for between 3,800 to
4,050 yen per month.
A number of companies are now in the
broadband market and offer a range of options. Other DSL entrants include
Japan's second and third largest telecom operators, Japan Telecom and KDDI,
as well as eAccess, a startup that wholesales DSL networks to some of the
nation's largest Internet Service Providers (ISPs). NTT's only major
competitor in the fiber optic market, Usen Corp, remains small with only
about 3,500 household subscribers. In the cable market, Jupiter
Telecommunications Inc., a Microsoft subsidiary, has over 180,000
high-speed Internet subscribers. Their only rival, Tokyu Cable Corp, only
provides access in the Tokyo metropolitan area to just over 46,000
subscribers.
Fierce market competition and
multiple broadband access options are pushing consumer prices down. But
price cuts are occurring just as the need to invest in infrastructure is
mounting for both NTT and its new competitors. Relying on the deep pockets
of the Softbank group, Yahoo Japan should be able to adapt to these
conflicting pressures. Other early entrants, though, have begun to buckle
under the strain.
Tokyo Metallic Communications
Corporation serves as a warning. Despite being the first serious new
entrant to challenge NTT, and the first to offer DSL in Japan in February
2000 (eventually securing 50 percent of the market), Tokyo Metallic was
the first to fold. With thin profit margins, the company struggled
to cover its initial investment costs. Before its acquisition by Softbank
in July, Tokyo Metallic had disclosed that it was overdue payments worth 4
billion yen ($33 million). Faced with plans to implement drastic
restructuring to maintain its market position, Tokyo Metallic had few
options when Softbank presented a buy-out offer.
Conclusion
At the moment, the market is flush
with new entrants offering broadband access in several different flavors.
This has brought much needed fixed flat rates to Japan's Internet market
at substantially reduced prices. The broadband market seems sure to
consolidate over the next 12 months and many of the new entrants
are likely to find that, like Tokyo Metallic, they will be unable to
survive on razor-thin profit margins. Moreover, NTT DoCoMo 3G cellular,
scheduled to start service in October 2001, will offer an additional
broadband alternative and add another tier of competition. With Internet
users expected to double by 2005, demand for affordable broadband
connections is likely to increase. The real question that remains is how
much of the broadband market will companies like Yahoo Japan manage to
wrest from NTT. With unlimited local access, a new 3-year business plan
that focuses on broadband deployment, and plans to invest 190 billion yen
in its fiber optic network in this fiscal year alone, NTT, East or West,
may be hard to beat.